Customer Support
Advanced Technical Solutions Support Options
Requesting Support during Business Hours (8:00 am to 5:00 pm, Monday - Friday)
Phone: (585) 475-0605
Calls are answered live and we immediately start resolving your service requests.
Email: service@atscgc.com
Calling us is your best option to get immediate support, but drop us a line and we will get back to you ASAP.
Remote Support Portal: atshelpme.com
Use our remote support portal to allow remote access to your computer.
After-Hours and Weekend Support
Phone: (585) 475-0605, Prompt 1 for emergencies
Leave your name, company you work for, and a callback number. Our on-call engineer will be notified of the voicemail and will return your call ASAP.
Vendor Support
Use the following vendor suppoprt websites for self help, warranty information, and driver updates.
Microsoft Support | Dell Support | HP Support | Lenovo Support
Customer Links
Use the following websites links to review the status of services provided to you by ATS.
Customer Tools
Secure Password Generator
Generate
Securely send sensitive info to and from ATS
Useful for sending passwords and personally identifiable information (PII).
Test your Internet speeds
Based on the FCC’s official broadband definition minimums the average business requires at least 25 Mbps of download speed and 3 Mbps of upload speed to conduct everyday tasks like emailing, exchanging files, using cloud-based software, and videoconferencing.
However, business internet speed requirements vary significantly between businesses, and your speed needs will likely increase as your business grows and you adopt more data-intensive processes.